Refund Policy
The Sydney Label – Return and Refund Policy
At The Sydney Label, we are committed to providing our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during sales are non-refundable. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for return shipping costs. The Sydney Label does not refund return shipping fees and is not responsible for costs incurred during the return process. Please refer to our general terms and conditions for further details.
Return Notification Period
Returns must be notified within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.
Exchanges on Sale Items
Sale items cannot be exchanged, even in the case of an incorrect size. Please ensure you choose the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has a manufacturing defect, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please email us at info@thesydneylabel.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.
Conclusion
The Sydney Label is committed to ensuring the satisfaction of our customers. By adhering to our return and refund policy, we ensure that all returns are processed efficiently and fairly. For any questions or comments, please contact our customer service team at info@thesydneylabel.com.